Frequently Asked Questions

Choose a product, select its available size, material, quantity, finishing and service level, then upload artwork or choose a design option. Review the cart before checkout. Custom projects can begin with a quote request.

Yes. Design-only and design-plus-print services may be available by product. You provide project details and assets, review the proof and request changes within the included revision allowance before final approval.

A press-ready PDF is preferred for most print work. High-resolution images and supported design files may also be accepted. See the Design Guide for bleed, resolution, color and font preparation.

Bleed is artwork that extends beyond the final trim edge, normally by 0.125 inch. It prevents an unintended white edge when a background is meant to run to the edge.

Not exactly. Screens use emitted RGB light while print uses ink or toner on a physical material. A digital proof verifies content and placement, but reasonable color variation can occur. Ask about a physical proof when color is critical.

Turnaround starts after required payment, usable artwork and any required proof approval are complete. A customer change or delayed approval can move the completion commitment.

Verify every word, date, phone number, address, URL, QR code, image, page order, fold and finishing choice. Production uses the version you approve.

Contact the team immediately. A change is easier before proofing or production starts. Once labor, materials or production are committed, additional charges or a revised schedule may apply.

When the order reaches its eligible pickup state, Vivid Images sends the configured ready-for-pickup notification. Do not travel based only on an earlier production update unless it says the order is ready for release.

Your original guaranteed pickup remains available at no extra charge. If an earlier paid pickup option is offered, the order can be released after the upgrade is accepted and paid, or through an authorized manager exception.

Shipping availability depends on the product and destination. Carrier transit estimates are separate from production time. Keep shipping packaging if an order arrives damaged and report the issue promptly.

Preserve the product and packaging, take clear photographs and contact Vivid Images within 5 business days. Verified production issues are normally corrected or reprinted; see the Refund, Reprint and Cancellation Policy.

Yes. Eligible completed work appears in My Print Library with its prior product configuration and artwork reference. Reprint or Order Again lets you review and update available options before checkout.

Enter an eligible gift certificate or available account credit during checkout. A refund for an order paid that way is generally returned to the original certificate or store credit, subject to applicable law.

Eligible customers can use referral rewards and may qualify for wholesale pricing based on program rules. Only products marked eligible participate, and the checkout summary shows applicable pricing or exclusions.

Approved accounts receive permission-based tools. Corporate users access only their organization assets. Resellers manage their own storefront, eligible catalog and pricing within Vivid Images guardrails, without access to another reseller's data.